Shopping in the store

The online store is your business's face to your customers: catalogue, cart, checkout and order tracking, from any device.

Browsing and buying#

1. The homepage shows featured products, categories and any active promotions.
2. The search bar finds products by name.
3. The filters in the sidebar let you narrow by:
   • Category
   • Brand
   • Price range
   • Rating
4. Clicking a product opens its detail: photos, description, reviews and variants.
5. If the product has variants (size, colour), you pick the combination you want.
6. "Add to cart" and you're done.

Checkout#

1. Click the cart icon.
2. Review products and quantities.
3. Apply a coupon if you have one.
4. Click "Proceed to payment".
5. Enter or select the delivery address.
6. Choose the payment method.
7. Confirm the order.
8. You'll receive a confirmation email with the order number.

Note: you can shop as a guest, without creating an account — just an email and delivery address.

Installing the store as an app (PWA)#

The store is a progressive web app: when you visit it from a phone, the browser offers "Install" or "Add to Home Screen". The store then sits as an icon on the customer's phone and opens full screen, like a native app — with no App Store or Play Store involved.

Tracking orders#

1. Sign in to your account.
2. Go to My account → My orders.
3. You'll see all your orders with their current status (pending, processing, shipped, delivered).
4. Click an order to see the detail.

Requesting a return#

1. Go to My account → My orders.
2. Open the order containing the product you want to return.
3. Click "Request a return".
4. Select the product and the reason, then submit the request.
5. The shop reviews it and you receive a notification with the answer. If approved, the refund can come as store credit or back to the original payment method.