Frequently asked questions
Answers to the most common questions.
Answers to the most common questions from administrators and customers.
About shopping in the store
Can I buy without creating an account?
Yes. The system lets you shop as a guest by entering just your email and delivery address.
How do I know my order was confirmed?
You receive a confirmation email straight after placing the order. You can also check the status under My account → My orders.
Which payment methods are available?
It depends on how the shop is configured. Possible methods include: credit/debit card, bank transfer, cash on delivery and store credit.
How do I apply a discount coupon?
There's a "Coupon code" field in the shopping cart: enter the code and click "Apply".
My payment was declined — what do I do?
Check that your card details are correct. If the problem persists, try another payment method or contact the shop.
Can I cancel an order?
It depends on the status. If it's still "Pending", it can usually be cancelled. For orders already being processed, contact the shop.
About the system
How do I install the app on my phone?
The installable app is the online store (for customers): it's a PWA (progressive web app), so when you open the store in your phone's browser you'll see the option to "Install" or "Add to Home Screen", and it works like a native app from then on.
To run the business you don't need to install anything: the panel and the POS are used straight from the browser.
How do I change my password?
Under My account → Settings (customers) or from your profile in the panel (administrators and employees). If you've forgotten it, use "Forgot your password?" on the login screen.
Are the documents the system issues valid with ARCA?
Yes. In the Production environment, the system gets the real CAE for each document directly from ARCA's services. In the Testing environment the documents are trial runs and have no fiscal validity. See ARCA invoicing.
Can several employees use the system at once?
Yes, each with their own account and permissions according to their role. See Users and roles.